Please review this article to understand our policy for refunds, exchanges and price adjustments. By purchasing a workout plan, course, challenge, or membership from Hailey Happens Fitness, you acknowledge that you receive immediate access to digital content, which limits refund eligibility as described in this policy. Customers must attempt to resolve any billing or access issues with Hailey Happens Fitness prior to initiating a chargeback or payment dispute.

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Refund Policy for Workout Plans, Courses, and Challenges. 

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• Refunds on workout plans, courses and challenges are available only within twenty-four (24) hours of purchase and are subject to a 10% processing fee.

• As an alternative to a monetary refund, customers may elect to receive a full account credit, which waives the 10% processing fee and may be applied toward future purchases.

• Once your refund request is received, it undergoes an approval process to ensure it complies with the refund policy. If approved, the team processes the refund promptly. Refunds will be issued to the original payment method within 1–2 business days after approval. Processing times may vary depending on your bank or payment provider and are estimates, not guarantees. Customers are encouraged to check with their bank if a refund does not appear within a few days. 

• Please contact support@haileyhappensfitness.com to submit a refund request. 

 

Exchange Policy for Workout Plans, Courses, and Challenges

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• Exchanges may be requested within fourteen (14) days of purchase for items of equal or higher value.

• If the exchange is for a higher-priced program, the customer pays the price difference. If it is for a lower-priced program, the price difference will be issued as either a monetary refund (less the 10% processing fee) or a full account credit, at the customer’s election. For example, if you switched from the Power Happens 1.0 plan to the Power Happens 2.0 or the Power Happens Express plan,  you could receive either a monetary refund (minus the 10% processing fee) for the price difference or a full account credit for future use. Similarly, credits from exchanged plans may be applied toward different offerings.

• Account credits from exchanges may also be applied toward different programs, plans, or membership renewals.

• If the refund window has passed, exchanges offer flexibility to select a plan better aligned with your fitness goals. If you're unsure about which plan suits you best, consider consulting our program guide for assistance. 

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Refund Policy for FIT HAPPENS Memberships

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• FIT HAPPENS memberships are non-refundable.

• We offer a ten (10)-day free trial that begins immediately after checkout and entry of payment information. You may cancel at any time during the 10-day free trial to avoid being charged. We truly want you to be satisfied with the membership and encourage you to explore all it has to offer before the trial period ends. 

• Cancellation prevents future charges but does not result in a refund for any portion of the current billing period if you are outside of the trial period.

• If you cancel after the trial ends your membership remains active until the end of your current billing cycle, and you will not be renewed or charged for future periods. You retain full access to all workouts and fitness plans until your paid period expires. For example, if you purchase an annual membership and cancel mid-year, you may continue using all resources until the current billing period ends (at the year mark), but no refund will be issued. You will not be charged to renew at the end of your year membership.

• Before cancelling, we recommend verifying your billing date to understand exactly how long you'll have continued access. This ensures you can properly plan your fitness schedule and maximize your remaining subscription period.

• CLICK HERE for instructions on how to cancel your membership or email support@haileyhappensfitness.com.

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Sales Tax Refunds

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• If applicable sales tax was paid and a monetary refund is issued for any reason, the corresponding sales tax will be refunded as well.

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Technical Issues

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• If you experience technical difficulties or issues with the service, please contact our customer support for assistance. We will strive to resolve any issues promptly and to your satisfaction.

• Technical issues do not automatically entitle a customer to a refund, provided Hailey Happens Fitness makes commercially reasonable efforts to resolve the issue or provide access.

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Overcharges and Price Adjustments

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• In cases of overcharges, refunds or account credits may be issued for the overcharged amount. Account credits may also be applied toward membership renewals or other program purchases.

• If a purchased workout plan goes on sale within fourteen (14) days of your purchase, you may request a price adjustment in the form of an account credit. Account credits may be applied toward future purchases, plan renewals, or other programs. Refunds for overcharges may be available. Please send us an email at support@haileyhappensfitness.com if this applies to you. 

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Policy Modifications

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• Hailey Happens Fitness reserves the right to modify this policy at any time and without prior notice. Any changes will be effective immediately upon posting on our website or notifying customers. 

• Changes apply only to purchases made after the effective date and will not affect prior purchases.

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Compliance and Acknowledgment

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• This policy is subject to all applicable laws and regulations governing digital purchases, subscriptions, and cancellations.

• By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refunds, Exchanges, and Price Adjustment Policy.

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Questions or concerns?

Contact us at support@haileyhappensfitness.com. We appreciate your business and strive to provide an exceptional experience. Our support team can answer any questions you might have with the app or exercises in the purchased program. We encourage customers to familiarize themselves with our refund and exchange policies at the time of purchase to make informed decisions about their fitness journey.